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InsuranceSouth Africa
Modernizing Life and Group Insurance Operations
Replaced fragmented legacy systems with a digital insurance platform so underwriting, policy administration, and customer workflows could scale without adding manual work.
- Less manual effort
- 30%
- Digital insurance process
- End-to-end
- Engineering support
- 24×7
About the client
A South African insurer (200–500 employees) providing needs-matched life insurance products—including individual life cover, group risk cover for employees, and funeral cover for individuals and companies. Client name withheld under NDA.
Business requirement
- Replace legacy systems that lacked key capabilities and used inconsistent frameworks, making it difficult to staff and sustain an in-house development team.
- Move to a current technology stack so the business could change the platform and add features without fighting the old architecture.
- Shorten a six-to-seven-week underwriting cycle for evaluating risk on people and assets.
- Eliminate inaccurate, manual data collection that created silos, delay, and cost.
- Build modular systems that could manage insurance data reliably across products and channels.
Our solution
- Delivered a platform for internal and external users that digitized the insurance process and reduced manual work.
- Architected a new solution that preserved required functionality, cleared defects, and upgraded the system in a controlled way.
- Migrated historical data so no policy or customer records were left behind.
- Built a user portal with automated validation of cover proposals, simplifying lengthy forms and document uploads.
- Automated report generation so eligibility details for individuals and companies could be fetched and shared faster.
- Automated parts of the distribution model to support faster, more consistent policy-fit decisions.
- Designed a rewards module to incentivize loyal customers at policy maturity.
- Integrated a blockchain-enabled digital signing solution for managing policy documents.
- Provided 24×7 technical support for production issues and defect resolution.
Business outcomes
- Reduced manual effort by 30% through automation and system modernization.
- Delivered a business-ready platform able to accommodate customer growth.
- Improved the user interface into a clearer, easier-to-use experience.
- Improved system performance and shortened turnaround time.
- Enabled more effective monitoring and tracking of insurance processes and functions.
Part of the same partnership
Tools & technologies
- Architecture
- Microservices
- Web platform
- ASP.NET MVC, TypeScript
- Database
- Microsoft SQL Server
- Source control
- Git and Azure DevOps
- Deployment
- Jenkins, Octopus
- Browser support
- Chrome, Microsoft Edge, Firefox, Safari, and Internet Explorer
- ASP.NET MVC
- TypeScript
- SQL Server
- Azure DevOps